TERMS OF USE & PRIVACY POLICY

Effective Date: July 28, 2025

Monarch Direct (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website https://www.monarchdirect.com, use our services, or interact with us via SMS or other communication channels.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Account Information: Login credentials and account preferences.

  • Payment Information: Credit/debit card numbers or other payment details, processed through secure third-party providers.

  • Browsing Data: IP address, browser type, device type, and pages visited.

  • Communication Data: SMS messages, email interactions, support inquiries.

2. How We Use Your Information

We use your information to:

  • Fulfill orders and provide customer support.

  • Send you updates about your order or account.

  • Improve website functionality and user experience.

  • Send you promotional emails or SMS messages (with your consent).

  • Comply with legal obligations.

3. SMS Messaging

Your consent to receive SMS messages applies exclusively to our organization and does not extend to any third parties. We do not share your mobile number with third parties for their marketing or promotional use.

Our company collects personal information when you engage with our services-such as signing up, making purchases, or communicating via SMS. This may include your name, contact information, payment details, and other data you choose to provide.

We use this information to deliver and improve our services, process transactions, communicate with you, and fulfill legal obligations. Your information may be shared with trusted service providers solely to support business operations and deliver services. We do not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

Mobile numbers, text messaging opt-in data, and consent will never be shared with third parties or affiliates for marketing or promotional purposes.

You may access, update, or request the deletion of your personal information at any time. We are committed to protecting your data with transparency and security.

You can opt out at any time by replying STOP to any SMS message.
For help, reply HELP or contact us.

We do not share your mobile number with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell your personal data. However, we may share information with:

  • Service Providers who help us operate the website, process payments, or deliver communications.

  • Legal Authorities if required by law or to protect our rights.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You may disable cookies in your browser settings, but this could affect site functionality.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

7. Your Rights and Choices

You have the right to:

  • Access or update your personal data.

  • Request deletion of your information.

  • Opt out of marketing emails by clicking “Unsubscribe” at the bottom of any email.

  • Opt out of SMS by replying STOP to any message.

To exercise your rights, email us at support@monarchdirect.com.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the revised version with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us.